Privacy Policy

Information we collect

When you request a quote, we may collect the information you choose to provide, including your name, phone number, email address, ZIP code, requested cleaning service, and details about the property or job.

We may also receive basic technical information that web servers and service providers normally process, such as your IP address, browser type, device type, referring page, and the time of your visit. We do not ask for payment card information, account passwords, or government identification through this website.

How we use information

We use information submitted through the site to:

• respond to quote requests and questions;
• contact you about the cleaning service you requested;
• plan service availability and understand the type and location of a job;
• protect the form and website from spam, fraud, and misuse; and
• maintain and improve the website.

We do not sell your personal information.

Form processing and lead management

The quote form is processed first by Web3Forms and delivered to our business email account. After that delivery succeeds, a copy is sent to IronWarden, our lead-management platform, so we can organize and respond to the request. These providers may process the information needed to transmit and store your message under their own privacy terms. Please do not submit sensitive information through the quote form.

Cookies and third-party content

Shine House does not use advertising cookies or create customer accounts on this website. The site includes a Google Maps embed and links to Instagram and Facebook. If you interact with those services, they may collect information or set cookies according to their own policies.

How long we keep information

We keep quote requests and related communications only as long as reasonably needed to respond, provide service, maintain business records, resolve disputes, and meet legal obligations. Retention time can vary depending on whether a request becomes an active customer relationship.

Your choices

You may ask us to review, correct, or delete personal information that you submitted to us, subject to records we must keep for legitimate business or legal reasons. You may also ask us to stop contacting you about a quote.

Children's privacy

This website is intended for adults seeking home or commercial cleaning services. We do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative and technical measures to protect information, including encrypted HTTPS connections and anti-spam controls. No internet transmission or storage method can be guaranteed to be completely secure.

Changes to this policy

We may update this policy when our website or practices change. The date at the top of this page shows the latest revision.